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Organisational Change Management

Client Partnering with a global IT provider – serving the Australian Government
Services Organisational Change Management

The challenge

A global provider of ICT solutions and managed services was engaged in September 2014 to manage a major Australian Government Department’s existing ICT infrastructure and to design, build and transition the Department to transformed infrastructure over two years. Silverstone Edge was engaged as Organisational Change Management partner in January 2015.

Silverstone Edge was engaged to:

  • Deliver immediate tactical change and communications support for the transition into service of the existing environment to the new global service provider
  • Develop and implement the Change Strategy and Communications Plan for the Infrastructure Transformation for the period March 2015 – September 2016

Silverstone Edge delivered the tactical change and communication activities successfully and in record time. This included a wide variety of information products and key visualisations to support the stakeholders in understanding the change taking place and its impact on them.  In parallel, a change strategy for the transformation was developed and is now being implemented. 

Organisational Change Management
Organisational Change Management

Key to the success of the strategy is:

  • Alignment with ICT Transformation Project objectives, deliverables and milestones which in turn builds leadership alignment
  • Collaborative stakeholder engagement in the design, review and implementation of the transformation project
  • Ensuring organisational alignment with the global IT provider’s managed services team to transition the new capability with strong operational ownership of the new business processes, systems and expected business benefits
  • Communicating effectively and regularly to build overall understanding of the ICT Transformation vision and business value with key audiences.


In delivering the strategy Silverstone Edge has a multi-disciplinary team combining program management, change management, communication and design thinking.  We are fully embedded in the program team and provide both strategic and tactical support, utilising a variety of visualization techniques, and our understanding of organisational behaviours and operational processes.